Complaints Forums

Complaints Resolution Forums

If you have any complaint or grievance against the insurance company, broker, agent, surveyor or bank representative in respect of your insurance policy, you may file your complaint with the following offices:

Federal Insurance Ombudsman

2nd Floor, Pakistan Red Crescent Society Annexe Building, Plot # 197/5
Dr. Doud Pota Road, Karachi.
Phone: 021-99207761-62 Website: www.fio.gov.pk

Official Coordinator, Small Disputes Resolution Committee (Islamabad)

The Management Executive, Insurance Division, 3rd Floor, NIC Building, 63-Jinnah Avenue, Blue Area, Islamabad. Phone: 051-9207091-4 (Ext. 439) Email: complaints@secp.gov.pk

Official Coordinator, Small Disputes Resolution Committee (Karachi)

The Deputy Director, Specialized Companies Division, 5th Floor, State Life Building No. 2, Wallace Road, Off. I.I. Chundrigar Road, Karachi. Phone: 021-32414204 Email: complaints@secp.gov.pk

Official Coordinator, Small Disputes Resolution Committee (Lahore)

The Deputy Registrar of Companies, Company Registration Office – Lahore, Associate House, 3rd & 4th Floor, 7-Egerton Road, Lahore. Phone: 042-99204962-66 (Ext. 28) Email: complaints@secp.gov.pk

Website Compliance Certificate

Policyholders’ Grievance Function

Incharge of Grievance Function

Postal Address

Landline Number

Email Address

Cell Number

Mr. Sheikh Zafar Iqbal

1-C-1, Canal Bank Road, Canal Park, Gulberg II, Lahore

092-042-111-811-911

mtrclaim@trafcoinsurance.com.pk

092-0300-0566720